How I work: every job on record, and you can see me coming

What happens, from your first message to your certificate

1. Your enquiry becomes a job record. Whether you book online, ring or email, the details go onto a record against your address — the appliance, the fault, what was agreed and when I am coming. Nothing lives on a scrap of paper on the van dashboard.
2. The price is in writing before the work starts. Labour and parts set out separately, by email. On a repair that means the diagnosis first, then a figure for the fix before I touch it — never a bill at the end that you are seeing for the first time.
3. You get a text when I set off, with a time. It is sent automatically the moment I start your job, and it tells you roughly when I will be with you. All I need is a mobile number.
4. And a live map, so you can see me coming. That text carries a tracking link. Open it and you can watch where I am on the way to you, updating as I drive, and it stops once I have arrived. It is the difference between losing a morning and getting on with yours.
5. The work is recorded while I do it. Photographs of what I found and what I did, gas readings and pressures, the parts that went in, and notes on anything worth watching next time — all attached to your job, on the phone in my hand, not written up from memory that evening.
6. Certificates and the invoice come by email. Gas safety records, service checklists and installation paperwork are completed on site and sent to you as PDFs, signed and dated. Nothing to wait for in the post, and nothing to chase me for.
7. And a reminder when it is due again. Your service goes in the diary the day I leave, and I get in touch about eleven months later — before the twelve months are up, so an appliance guarantee or a gas safety record never lapses by accident.

The paperwork you get, and the copy I keep

All of it is completed on site in the app rather than written up later. That is why it reaches you the same day, and why the copy I hold is the same as the copy you hold.

Why a job record is worth having two years later

When you ring me about the same boiler in two years, I can see what I did, which part went in and what I noted at the time before I have got in the van. That matters most on three occasions: a warranty claim, where the manufacturer asks for the service history; selling the house, where the buyer’s solicitor asks for the gas and Building Regulations paperwork; and an insurance claim, where the loss adjuster wants dated evidence of what was found and when.

It also means the 24-month workmanship guarantee is something I can check rather than something you have to prove. The date is on the job, and I can send you another copy of anything in a couple of minutes.

What it is worth if you let property

The hard part of gas safety is not the inspection, it is the calendar. Every record I issue is dated on the job with the renewal a year on, so a property coming due is something I tell you about rather than something you find out when a tenant asks. The certificate is emailed the day the work is done, so you can pass it to your tenant well inside the 28 days the regulations allow. Prices are on the landlords page.

Where your information is kept

Job records, quotes, invoices and certificates are held in ServiceM8, and card payments run through Stripe. Both are named in the privacy policy, along with how long each kind of record is kept and how to ask for a copy of yours. CMG is registered with the Information Commissioner’s Office, number ZC217946.

Photographs I take on a job are for the record. Nothing from inside your home appears on this website or anywhere else without asking you first.

Further information

What a visit costs, and what the call-out actually covers, is set out on the boiler repairs page. If you would rather check the registrations than take my word for them, the credentials page tells you where each one is verified independently. The guarantee wording in full is in the terms.